FAQ about COVID-19 and the Rescue Mission of Mahoning Valley.

Q-1. Have things at the Mission changed since the COVID-19 outbreak?

  • These are unprecedented times. Please allow us to take just a brief moment to thank you for your generous support and prayers. It means so much to our staff as we face the uncertainty of the COVID-19 virus. The coronavirus emergency has changed life for all of us in many new and unsettling ways. We want to assure you that, in the midst of this upheaval, Rescue Mission of Mahoning Valley stands firm. We are committed to continuing to serve lost and hurting souls in our community—no matter what challenges we face and always in the name of Jesus Christ. What our service looks like will no doubt continue to evolve as the emergency continues to unfold and health guidelines and local restrictions are updated. With safety measures in place—and with your ongoing partnership and prayers — we will be able to continue offering emergency shelter and care to the most vulnerable among us. When we help these men and women stay off the streets, we reduce their exposure to the illness, which can help limit its spread in the long term. Please keep us in your prayers. We sincerely thank you for your continued financial contributions as we weather this storm together.


Q-2. Who is permitted to enter the shelter during the outbreak?

  • As of March 13, 2020, the Rescue Mission of Mahoning Valley is only allowing our current homeless clients and essential staff to enter the facility.


Q-3 Are volunteer activities taking place?

  •  As per the Director's Stay Safe Ohio Order no volunteers, donors or other visitors will not be permitted to enter the facility until after May 29.2020. We have halted our volunteer office during this crisis to direct all resources to caring for our clients and essential tasks. We ask that you call the Mission during regular business hours to reschedule planned activities after the Governor's Stay-At-Home order has been lifted.


Q-4 Will the Mission continue to shelter and feed current clients?

  • Yes.
Q-5 Will the Mission be helping any new clients?
  • The Mission will continue to receive new homeless clients as space allows. Individuals who are experiencing homelessness must go through a two-step screening process to determine if they are candidates for receiving overnight shelter at the Mission. We are making necessary changes to allow for more space for clients in our extremely tight quarters and create space if clients need to be isolated.

Q-6 What is the updated intake process for a new client?

  • Step 1 - Phone Interview – Potential clients are asked to call the Rescue Mission Monday – Friday between 9am and 4pm at 330-744-5485 for the over the phone screening. No walk-in interviews will be conducted. The purpose of this call is for Mission leadership to determine if a person is in a critical situation or may have other temporary options for shelter. Additionally, the goal of the call is to determine if the potential client is experiencing any COVID-19 symptoms (headache, sore throat, fever, cough or shortness of breath) and direct them to seek medical attention if they have any of these symptoms instead of presenting at the Mission.
  • Step 2 - In-person Interview – For those who progress pass the initial phone interview, they will be scheduled an appointment at the Mission where their temperature reading will be conducted upon arrival at the shelter. Anyone with a temperature of 100.4 degrees (following CDC guidelines) or over and / or are observed with any of the following COVID-19 symptoms (headache, sore throat, fever, cough or shortness of breath) will be directed to seek medical attention and will not be admitted as a client. Clients who are determined to be in an emergency status and a free of symptoms will be offered overnight shelter, pending availability.


Q-7 Will breakfast, lunch and dinner still be available for the public at the Mission?

  • Yes. The Mission will continue to provide meals three times daily to the public. Instead of offering seated meals to our public guests (those not staying with us overnight), all public meals will be in offered in a “To Go” format and will be available outside of the shelter during regularly scheduled meal times.
    • Meals will be passed from a front window to the right of the main door of the Mission at the following times: 
      • Breakfast 6:15am - 7:15am
      • Lunch 12:45 pm - 1:15pm
      • Dinner 6:00pm - 7:00pm


Q-8 What precautions are being taken at the Mission during the COVID-19 crisis?

  • Currently clients are only permitted to enter and exit the building to get to doctors appointments and essential work as stated in the State of Ohio Stay At Home Order. Hourly cleaning and disinfecting is taking place throughout the Mission. Additionally, reminder announcements explaining proper hygiene techniques and messaging about social distancing practices are being shared with clients via the intercom system. Printed CDC posters have been displayed and repeated verbal reminders from our staff occur.  In an effort to keep clients 6 feet apart, chairs have been removed from tables in our dining hall to create separation and bunk beds in our men's dorm have been shifted allowing for more space between clients. The max capacity for the building has been reduced to 30 in men's services and 30 in family services to offer more space to our guests. 

Q-9 Is the Mission currently taking donations of used items?

  • To further avoid the spread of germs, the Mission is asking that the community cease dropping off used donations to the shelter until further notice.


Q-10 Is the Mission currently receiving food donations?

  • Yes. We very much appreciate your contributions. We ask that you call the Mission and ask for someone in the kitchen at 330-744-5485 to make drop off arrangements.


Q-11 What emergency items and PPE does the Mission need?

  • The Mission is operating much the same as first responders to care for our guests experiencing homelessness. The following are items that the Mission needs on an ongoing basis. If you could share any of the following, please call 330-744-5485 and ask for Operations. Thank you
    • Thermometers, Masks, Gloves, Hand Sanitizer, Disinfectant Sprays, Food Donations, Paper Products, Laundry Pods, Cleaning Products, Clorox Wipes, Toilet Paper, Snacks for our guests


  • Needed items in very low supply currently
    • Laundry Pods, New To-Go containers, brown bags, disposable plastic silverware, disinfectant sprays, cleaners and wipes, paper towels, sanitizer


Q-12 Are financial donations needed at the Mission?


It is always the goal of the Rescue Mission of Mahoning Valley’s leadership and board of directors to offer a safe environment for our guests, employees, donors, volunteers and the community as we trust the Lord for His provisions and in His direction. Questions about these changes may be directed to the President/CEO of the Rescue Mission of Mahoning Valley, John Muckridge III at 330-744-5485 or emailed to 2ndchance@rescuemissionmv.org.


last updated 4-30-20